Ley 19496: Consumer Rights Protection in Chile
Scope and Focus
This law regulates the relationship between providers and consumers, defining consumer rights, provider responsibilities, and associated penalties.
Permitted Radio Bands and Technical Parameters
This regulation does not specify permitted radio bands, designated uses, or associated technical parameters (e.g., frequency ranges, power limits, bandwidth).
Exemptions and Restrictions
Activities regulated by special laws, except in matters these laws do not foresee or concerning collective/diffuse interests and individual recourse for damages.
Professionals exercising independently are not considered suppliers.
In-Country Testing Procedures and Requirements
The regulation does not specify in-country testing procedures and requirements or standards and conformity assessment procedures.
Labeling Requirements
Products sold with known deficiencies or using used parts must be expressly identified as such to the consumer before purchase.
For products with potential health or safety risks, suppliers must provide Spanish-language warnings and safety instructions.
Modifications and Replacements
This regulation has been updated and consolidated by DECRETO CON FUERZA DE LEY-3 31-MAY-2021.
